We have put together an FAQ document which we believe will answer all the questions and concerns you may have regarding this. To read the FAQS please scroll down this page.
If the complaint is about lending practices or affordability, then we are unable to investigate the complaint, but you may register your interest with the Joint Liquidators by emailing us at: email@example.com
We will acknowledge receipt of this and explain further about what this means to you.
Complaints about other matters will be investigated as normal. Complaints will be acknowledged within 5 working days and a final response will be issued within 8 weeks.
Email your complaint to: firstname.lastname@example.org
If you remain unsatisfied with our final response you have the right to escalate your complaint to The Financial Ombudsman Service.
For your convenience click here to visit the Financial Ombudsman Service website.